Last Modified: January 31, 2017
One final point before we dive in: We’re happy to report that we participate in the EU-U.S. Privacy Shield, which you can read more about here.
Information We Collect
There are three basic categories of information we collect:
Here’s a little more detail on each of these categories.
Information You Choose to Give Us
When you interact with our services, we collect the information that you choose to share with us. For example, most of our services require you to set up a basic Momensity account, so we need to collect a few important details about you, such as: a unique username you’d like to go by, a password, an email address, a phone number, and your date of birth. To make it easier for others to find you, we may also ask you to provide us with some additional information that will be publicly visible on our services, such as profile pictures, a name, or other useful identifying information. Other services, such as commerce products, may also require you to provide us with a debit or credit card number and its associated account information.
Of course, you’ll also provide us whatever information you send through the services, such as Chats to your friends. Keep in mind that the users you send Chats and any other content to can always save that content or copy it outside the app. So, the same common sense that applies to the internet at large applies to Momensity as well: Don’t send messages or share content that you wouldn’t want someone to save or share.
It probably goes without saying, but we’ll say it anyway: When you contact Momensity Support or communicate with us in any other way, we’ll collect whatever information you volunteer.
Information We Get When You Use Our Services
When you use our services, we collect information about which of those services you’ve used and how you’ve used them. We might know, for instance, that you watched a particular Live Event, saw a specific ad for a certain period of time, and sent a few Auditions to friends. Here’s a fuller explanation of the types of information we collect when you use our services :
Usage Information. We collect information about your activity through our services. For example, we may collect information about:
how you interact with the services, such as which auditions you view or events you attend, which channels you watch on Discover, or which search queries you submit.
how you communicate with other M10 Fans and Publishers, such as their names, the time and date of your communications, the number of messages you exchange with your friends, which friends you exchange messages with the most, and your interactions with messages (such as when you open a message or capture a screenshot).
Content Information. We collect information about the content you provide, such as if the recipient has viewed the content and the metadata that is provided with the content.
Device Information. We collect device-specific information, such as the hardware model, operating system version, advertising identifier, unique application identifiers, unique device identifiers, browser type, language, wireless network, and mobile network information (including the mobile phone number).
Device Phonebook. Because Momensity is all about communicating with friends, we may—with your consent—collect information from your device’s phonebook.
Camera and Photos. Many of our services require us to collect images and other information from your device’s camera and photos. For example, you won’t be able to create Live Events or upload auditions from your camera unless we can access your camera and microphone.
Location Information. When you use our services we may collect information about your location. With your consent, we may also collect information about your precise location using methods that include GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors, such as gyroscopes, accelerometers, and compasses.
Log Information. We also collect log information when you use our website. That information includes, among other things:
Information We Collect from Third Parties
We may collect information that other users provide about you when they use our services. For example, if another user allows us to collect information from their device phonebook—and you’re one of that user’s contacts—we may combine the information we collect from that user’s phonebook with other information we have collected about you. We may also obtain information from other companies that are owned or operated by us, or any other third-party sources, and combine that with the information we collect through our services.
How We Use Information
What do we do with the information we collect? The short answer is: Provide you with an amazing set of products and services that we relentlessly improve. Here are some of the ways we do that:
We may also store some information locally on your device. For example, we may store information as local cache so that you can open the app and view content faster.
How We Share Information
We may share information about you in the following ways:
We may also share with third parties—such as advertisers—aggregated, non-personally identifiable, or de-identified information.
Third-Party Content and Integrations
The services may also contain third-party links and search results, include third-party integrations, or offer a co-branded or third-party-branded service. Through these links, third-party integrations, and co-branded or third-party-branded services, you may be providing information (including personal information) directly to the third party, us, or both. You acknowledge and agree that we are not responsible for how those third parties collect or use your information. As always, we encourage you to review the privacy policies of every third-party website or service that you visit or use, including those third parties you interact with through our services.
Analytics and Advertising Services Provided by Others
Additionally, some companies may use information collected on our services to deliver targeted advertisements on behalf of us or other companies, including on third-party websites and apps. For more information about interest-based ads and the choices available to you, go here.
How Long We Keep Your Content
Momensity lets you capture what it’s like to live in the moment. On our end, that means that we automatically delete the content of your Live Events (the stream and event messages that you send your friends) from our servers after we detect that a Live Event has expired. But remember: There are various ways M10 Fans and Publishers can save your content and also upload it to Momensity (like as an attachment in Chat). We go into more detail below about how users can save Momensity content.
Outside of Live Events, the rest of our services may use content for longer periods of time, which means those services may follow different deletion protocols. So, for example, we retain your Audition content a bit longer than Live Event. Or, if you submit content to one of our inherently public features, such as Live, Local, or any other crowd-sourced service, we may retain the content as long as necessary to offer and improve the services. If you have any questions about how a feature works you can just pop on over to our Support Site.
Finally—and this is important—you should understand that users who see the content you provide can always save it using any number of techniques: screenshots, in-app functionality, or any other image-capture technology. It’s also possible, as with any digital information, that someone might be able to access messages forensically or find them in a device’s temporary storage. Keep in mind that, while our systems are designed to carry out our deletion practices automatically, we cannot promise that deletion will occur within a specific timeframe. And we may need to suspend those deletion practices if we receive valid legal process asking us to preserve content or if we receive reports of abuse or other Terms of Service violations. Finally, we may also retain certain information in backup for a limited period of time or as required by law.
Control over Your Information
We want you to be in control of your information, so we provide you with the following tools.
Users Outside the United States
Although we welcome M10 Fans and Publishers from all over the world, keep in mind that no matter where you live or where you happen to use our services, your information may be shared within the Momensity LLC. family of companies. This means that we may collect your personal information from, transfer it to, and store and process it in the United States and other countries outside of where you live.
Our services are not intended for—and we don’t direct them to—anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 13.